XIOLINE is an online fashion-accessory store offering digital-print bandanas and related products in Sri Lanka.
Customers may also browse or purchase XIOLINE products through our WhatsApp catalogue and official Daraz store. Purchases made through third-party platforms are also subject to the terms and policies of those platforms.
You may use this website only for lawful personal-shopping purposes.
You must not:
We may restrict or terminate access when these conditions are violated.
You must be legally capable of entering into a purchase agreement to place an order.
Customers who are below the legally required age should place orders only with the permission and involvement of a parent or legal guardian.
By placing an order, you confirm that the information supplied is accurate and that you are authorised to use the selected payment method.
Certain website features may require you to create an account.
You are responsible for:
XIOLINE is not responsible for losses caused by your failure to protect your account credentials, except where required by applicable law.
We aim to display product descriptions, designs, sizes, prices and availability accurately.
However:
Small variations that do not materially affect the product’s intended use may not be considered defects.
All prices displayed on the website are shown in Sri Lankan Rupees (LKR) unless stated otherwise.
Prices may change without prior notice. A price change will not normally affect an order that has already been accepted and confirmed.
Delivery charges, transaction fees or other applicable costs will be displayed during checkout where possible.
When a pricing error occurs, we may contact you to:
Submitting an order does not automatically mean it has been accepted.
An order is normally accepted after:
We reserve the right to reject or cancel an order for reasonable grounds, including:
When payment has already been received for a cancelled order, the eligible amount will be refunded.
Available payment methods will be shown during checkout or communicated through WhatsApp.
You agree to provide correct payment information and confirm that you are authorised to use the selected payment method.
Payments may be processed by banks, payment gateways or third-party providers. Their own terms, privacy policies and processing times may also apply.
XIOLINE does not normally store complete payment-card details directly on the website.
Where cash on delivery is available:
Additional delivery charges may apply when an order must be resent because of incorrect information or customer unavailability.
We aim to deliver orders within the estimated period provided during checkout or order confirmation.
Delivery times are estimates and may be affected by:
Please provide a complete delivery address and reachable telephone number.
Risk relating to the product passes to the customer once the order is successfully delivered to the stated address or authorised recipient.
Please inspect your parcel shortly after delivery.
Contact us promptly when:
Do not use, wash, alter or dispose of the product before receiving instructions when reporting a problem.
Returns, replacements, exchanges and refunds are governed by the XIOLINE Refund and Return Policy.
Submitting a request does not automatically guarantee approval. Products may need to be inspected before a replacement, store credit or refund is issued.
Nothing in these terms is intended to remove any mandatory consumer rights available under Sri Lankan law. The Consumer Affairs Authority may receive complaints relating to goods or services that do not meet applicable standards or specifications.
You should contact us immediately when requesting an order cancellation.
An order may be cancelled before packing or dispatch. Once dispatched, it may need to follow our return procedure.
We may cancel orders affected by stock errors, pricing errors, suspected fraud, payment issues or circumstances that prevent fulfilment.
Promotional offers may be subject to additional conditions.
Unless otherwise stated:
Orders placed through Daraz are governed by Daraz’s applicable terms, payment, delivery, return and refund procedures.
Questions about a Daraz transaction may need to be submitted through the customer’s Daraz account or support process.
These website terms do not replace the platform’s own conditions.
Orders placed through WhatsApp are confirmed only after the product, price, quantity, delivery information and payment method have been agreed upon.
Customers should verify all order details before confirming payment.
XIOLINE will not request confidential passwords, one-time passwords or complete banking login information through WhatsApp.
The XIOLINE name, logo, website design, written content, graphics, photographs and promotional materials belong to XIOLINE or are used with permission.
You may not reproduce, publish, sell, modify or commercially use this content without written permission.
You may share public product links or social-media posts for personal, non-commercial purposes.
When you submit a review, photo, testimonial or other content, you confirm that:
Where permission is provided, XIOLINE may display submitted reviews or content for store and promotional purposes.
We may remove content that violates these terms.
Personal information collected through the website is handled according to our Privacy Policy.
Sri Lanka’s Data Protection Authority states that the country’s Personal Data Protection Act became fully operational and enforceable from 18 March 2025, with certain provisions on solicited messages following a separate commencement timeline.
By using the website, you acknowledge that essential information may be processed to manage orders, payments, customer support and delivery.
By placing an order or contacting us electronically, you agree that order confirmations, invoices, notices and service communications may be provided through email, WhatsApp, SMS or the website.
Sri Lanka’s Electronic Transactions framework recognises electronic transactions and communications, including through the Electronic Transactions Act and its 2017 amendment.
Our website may contain links to Daraz, WhatsApp, payment providers, delivery services or social-media platforms.
XIOLINE does not control third-party websites and is not responsible for their content, security, availability or data practices.
You should review their terms and privacy policies before using those services.
We aim to keep the website accurate, secure and accessible. However, we cannot guarantee uninterrupted or error-free operation.
We may temporarily restrict access for:
To the extent permitted by law, XIOLINE will not be responsible for indirect or unexpected losses resulting from:
Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
You agree to be responsible for reasonable losses, claims or expenses caused by your unlawful use of the website, violation of these terms or infringement of another person’s rights.
This section applies only to the extent permitted by law.
XIOLINE will not be responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, transport disruptions, strikes, system failures, public emergencies or government restrictions.
We will make reasonable efforts to contact affected customers and complete or refund eligible orders.
XIOLINE may update these Terms and Conditions when our services, website, store procedures or legal obligations change.
Updated terms will be published on this page with a revised date.
The version available when an order is placed will generally apply to that purchase.
These Terms and Conditions are governed by the laws of Sri Lanka.
The parties should first attempt to resolve disputes through direct communication. Where a dispute cannot be resolved, either party may use available legal or consumer-dispute procedures in Sri Lanka.
The Consumer Affairs Authority is responsible for enforcing provisions of the Consumer Affairs Authority Act and provides a consumer-complaint channel.
For questions about these Terms and Conditions, contact:
XIOLINE
WhatsApp: +94 78 300 7769
Email: xiolinestore@gmail.com
Business Address: Kandy, Sri Lanka
